Booking Information
All rates are in New Zealand dollars. Please scroll down to read the booking details and cancellation policy. We look forward to having you stay with us.
Charging details
- Arrivals before 6.00 am are costed as an extra night.
- Arrivals after 6.00 a.m. and before 2.00 p.m. incur an early check-in fee.
- Departures after 10.00 a.m. and before 6.00 p.m. incur a late check-out fee.
- Departures after 6.00 pm are costed as an extra night.
Payment
A 50% deposit of the total booking value is required to confirm your reservation. The deposit secures the property for your selected dates.
The remaining balance is due 45 days prior to arrival.
Payments can be made by Visa, Mastercard, or direct transfer to our nominated Cook Islands bank account. Bank account details will be provided with your booking confirmation.
A credit card surcharge of 3% applies to domestic transactions and 4.5% applies to international transactions.
Guests are responsible for all bank charges and transfer fees associated with international payments. The full booking amount must be received by BeachVibe, and any shortfall resulting from bank or intermediary transfer fees remains the responsibility of the guest.
Late payments
Failure to pay the deposit within 5 working days of confirming your reservation may result in the reservation being cancelled and the property being made available to other guests. Any deposit received will be refunded in full.
The balance payment must be received no later than 45 days prior to arrival. If payment is not received by the due date, we reserve the right to cancel the reservation with or without notice. Cancellation charges may apply in accordance with the Cancellation Policy below.
Cancellation Policy
If you need to cancel your reservation, please notify us as soon as possible in writing. This allows us the best opportunity to offer the property to other guests.
- Cancellations received 61 days or more prior to arrival will receive a full refund of monies paid less a 15% administration fee.
- Cancellations received between 46 and 60 days prior to arrival will forfeit 50% of the total booking value.
- Cancellations received 45 days or less prior to arrival will forfeit 100% of the total booking value.
- No refunds are available for no-shows, delayed arrivals, early departures, or unused nights.
Guests are strongly advised to obtain comprehensive travel insurance to cover cancellations, medical emergencies, airline disruptions, and other unforeseen circumstances.
Cancellation Due to Non-Payment
Should any payment fail to reach us by the applicable due date, we reserve the right to cancel the reservation with or without notice. Any cancellation resulting from non-payment will be treated as a guest cancellation and the cancellation charges above will apply.
Cancellation by Owner/Manager
If, due to circumstances beyond our control, the property becomes unavailable or unfit for use, we will notify you as soon as possible and refund your money in full.
Breakage/Loss and Damage
A refundable security deposit of NZ$500.00 is required and may be collected at the property or held against a valid credit card. The deposit is held to cover any loss, damage, excessive cleaning, or breakage occurring during your stay. Subject to a satisfactory property inspection, the deposit will be refunded within 5 working days of departure.
Travel Insurance
We strongly encourage all guests to obtain comprehensive travel insurance. Travel insurance may provide cover for cancellation costs, travel disruption, lost or stolen property, medical treatment, and emergency evacuation.
Agreement to Guest Stay Terms and Conditions
By confirming a booking, guests agree to abide by the Guest Stay Terms and Conditions. These terms can be reviewed via the link in the footer of this website.